Believe in better _299302_E01_Sky_Q_ROI_Contracts.indd 1 15/11/ :52

Pages 18
Views 2
of 18
All materials on our website are shared by users. If you have any questions about copyright issues, please report us to resolve them. We are always happy to assist you.
Description
Believe in better _299302_E01_Sky_Q_ROI_Contracts.indd 1 15/11/ :52 Believe in better Your Sky Q Contracts SKYQROI _299302_E01_Sky_Q_ROI_Contracts.indd 1 15/11/ : _299302_E01_Sky_Q_ROI_Contracts.indd
Transcript
Believe in better _299302_E01_Sky_Q_ROI_Contracts.indd 1 15/11/ :52 Believe in better Your Sky Q Contracts SKYQROI _299302_E01_Sky_Q_ROI_Contracts.indd 1 15/11/ :53 _299302_E01_Sky_Q_ROI_Contracts.indd 2 15/11/ :53 Contents Your Sky Q contracts 4 Important information about your contracts 5 Use of your information 9 The agreement for the loan of Sky Q boxes and the Sky Q hub 9 Your contract for Republic of Ireland residential TV services 12 Your contract for paper billing 25 Your contract for Sky Store and Sky Box Office 26 Terms with a special meaning in this booklet 29 Your rights to cancel your order 31 Your Sky Q package _299302_E01_Sky_Q_ROI_Contracts.indd 3 15/11/ :53 Your Sky Q contracts This booklet contains the terms and conditions for Sky TV customers who take Sky Q. Please take a few minutes to read this booklet which includes the terms on which we will loan you loaned equipment and your contracts for the supply and installation of your Sky dish and the supply and use of TV services. A summary of the most important terms is contained at the beginning of this booklet. You agree to the terms and conditions of the relevant contract or agreement set out in this contract booklet (including any changes to the price, terms or services made in accordance with the terms and conditions) when performance of that contract or agreement begins. This means: You agree that the terms and conditions of The agreement for the loan of Sky Q boxes and the Sky Q hub apply to an item of loaned equipment when you take possession of it; If installation of a Sky dish (including work on your existing Sky dish) by a Sky approved installer is required, you agree that the terms and conditions of Your contract for Republic of Ireland residential Sky TV services apply from the date of the installation requested by you; and If you do not require installation services from a Sky approved installer, you agree to the terms and conditions of Your contract for Republic of Ireland residential Sky TV services when you use or allow the viewing card to be used to receive your chosen TV services. In this booklet, we our and us are references to Sky. Where your contract or agreement is with Sky, Sky group companies or Sky s agents may provide services for Sky including the provision of equipment (including loaned equipment), in-home services, billing and customer support. Words and phrases written in bold have a special meaning which is explained in the section Terms with a special meaning in this booklet below or where the word or phrase is used. In each paragraph only the first use of a word or phrase with a special meaning is in bold. Subsequent uses in the same paragraph have the same meaning unless otherwise stated. This booklet includes: 1. A summary of the most important information about your contracts, such as (c) (d) (e) (f) Who can subscribe to Sky s TV services Equipment (including Sky Q boxes, the viewing card and the Sky Q hub) that is loaned to you and is not owned by you What subscriptions we offer and how they may change The minimum term for your Sky Q subscription package How prices may increase and the terms of your contracts may change How you ll be billed 2. Use of your information 3. The agreement for the loan of Sky Q boxes and the Sky Q hub 4. Your contract for Republic of Ireland residential TV services, including (c) (d) Supply and installation of your Sky dish and installation of Sky Q boxes The viewing card TV subscription services (Sky channel subscription, Sky Multiscreen subscription, Sky channel extra subscription) TV services with one-off or recurring charges (PVR functionality, additional TV viewing) _299302_E01_Sky_Q_ROI_Contracts.indd 4 15/11/ :53 (e) (f) (g) (h) (i) TV extra services (including On Demand) Payments How your TV services may change How long your subscriptions last Notices and keeping you updated Your contract for paper billing (if applicable) Your contract for Sky Store (rent or Buy & Keep) and Sky Box Office (pay per view) Terms with a special meaning in this booklet Your rights to cancel your order Your Sky Q package options Important information about your contracts Who can subscribe to Sky s TV services You can subscribe if you are 18 or over and the services will be used at your home in the Republic of Ireland. If you move or change your contact details you must tell us. You are responsible for all activity on your account by other members of your household and anyone who uses the Sky Q box or TV services while in your possession or control. You may not be accepted as a subscriber to a TV service in the future if you owe us any money or your credit or fraud score is unsatisfactory. We can administer your account as we believe reasonable depending on the result of that or any future scoring, which may include applying different payment terms to your account. We may use information from, or supply information to, outside agencies for credit assessment and/or fraud prevention purposes. Ownership of equipment and the viewing card Sky Q boxes and the Sky Q hub are loaned equipment supplied to you at no cost and remain the property of Sky (or another Sky group company) at all times. You must not dispose of loaned equipment and we recommend you insure it against loss, theft or damage for the full replacement value. You must return or allow us to collect loaned equipment when reasonably requested to do so. This is the case even if it is being used by you to receive third party retailed content and you are responsible for managing any subscriptions with third parties. If you fail to return the loaned equipment you will have to pay a non-return charge. For more information about these charges go to sky.com/nonreturncharge. Payment of the non-return charge does not transfer ownership of loaned equipment to you and you are still required to return the loaned equipment to us following our reasonable request. If we have requested that you return loaned equipment to us and you have failed to do so we may disable it to stop it from working and take legal action to recover it from you. The Sky dish is not loaned to you and becomes your property to keep on installation. Sky owns the viewing card(s) sent to you and if asked, you must return it at the end of the relevant subscription or if a replacement is sent to you. You must tell us immediately if the viewing card is lost, stolen, damaged or faulty _299302_E01_Sky_Q_ROI_Contracts.indd 5 15/11/ :53 Our TV services and how they may change The Sky channel subscription: Your option may include a variety of channels which are broadcast by various broadcasters, including Sky group companies. Although we aim to provide channels that cover a wide range of interests, we cannot guarantee the availability of any particular channel or programme. If your chosen option includes a basic pack without the HD Pack, you may choose a different option during your subscription. If your chosen option includes a basic pack with the HD Pack, you may choose a different option during your minimum term provided it includes a basic pack with high definition channels. You may also choose a different option to take effect after your minimum term has ended. In all cases, if changing your option will reduce your payment to us you need to give us at least 31 days notice. We may charge a reasonable administration fee for making these changes which we will let you know in advance. The Sky Q Multiscreen subscription and Sky channel extra subscription(s): To receive device content on your compatible device(s) you will need a Sky Q Multiscreen subscription, a Sky Channel Subscription and a suitable internet connection and in-home set-up so the Sky Q boxes can communicate with your compatible device(s). To receive Sky TV on an additional Sky Q Mini box connected to your main Sky Q box at your address you will need a Sky Q Multiscreen subscription, additional TV viewing and a suitable internet connection and in-home set-up so the Sky Q boxes can communicate with one another at all times. To receive Sky TV on an additional Sky Q box connected to your satellite dish at your address you will need a Sky Q Multiscreen Subscription, additional TV viewing and a Sky channel extra subscription. Each Sky Q box will need to be connected to any residential broadband service you receive and you must give us reasonable access to check that all the Sky Q boxes are being used at the same address. Extra content and services: Bonus channels and TV extra services are provided at Sky s discretion and eligibility may change from time to time. Some TV extra services may be provided by third parties. The availability of these services is outside of our control and we are not responsible for them. Sky Store and Sky Box Office purchases You will need active PVR functionality to continue to view Sky Store Buy & Keep content on the Sky Q box. You will be charged for an event you purchase from Sky Box Office even if you don t tune in at all unless you cancel your purchase before the event starts. How your TV services may change: During a minimum term you have minimum service protections. TV services are variable so may change from time to time. We cannot guarantee the continued availability of any particular channel or programme. If we remove your chosen basic pack we will move you to the nearest equivalent option and keep you on your old price if it is lower (subject to our general right to increase prices explained below). If we change any bonus channels or TV extra services you are not paying for into a channel or service which you have to pay extra to receive we ll give you reasonable notice of what charge will apply if you wish to carry on receiving it _299302_E01_Sky_Q_ROI_Contracts.indd 6 15/11/ :53 For full details see Your contract for Republic of Ireland residential TV services condition 12 (How your TV services may change). Other important points: Your contracts do not cover channels or programmes which are not provided by Sky as part of our TV services, for example non-subscription channels, third party subscription channels or any other services which are provided to you directly by the relevant broadcaster. Under no circumstances should you give the PIN number for the Sky Q box to anyone else unless you are happy to pay any charges they incur. Some features of the Sky Q Multiscreen subscription and use of TV extra services may count towards any usage limits that apply to your internet service and some services may be unavailable with internet services below certain speeds. In addition to the relevant subscription(s), a compatible television is required to watch programming in particular formats such as high definition, Ultra HD or 3D. We continually review compatible device support and as new devices and operating systems appear we may stop supporting some older versions. This means that to continue to watch device content on your compatible device you may need to update the software on your device from time to time. How long subscriptions last For information about cooling off rights see Your rights to cancel your order at the back of this booklet. Your Sky Q subscription package has a minimum term (usually 12 or 18 months) and you cannot cancel your subscription during the minimum term unless you have a contractual right to do so. If we end the subscription early in circumstances where you have breached your contract or are at fault (as explained further in condition 14.7) you will have to pay an early termination charge. Where you have a contractual right to end the subscription early you won t have to pay an early termination charge. For more information about these charges go to sky.com/earlytermination. If you add a TV subscription service to your Sky Q subscription package you must agree a new minimum term for the additional TV subscription package you have chosen and you may need to agree a new minimum term for your Sky Q subscription package. You may also end this contract or a TV service (including during the minimum term for your Sky Q subscription package) if we break any condition of this contract. Please see Your contract for Republic of Ireland residential TV services condition 14 (How long your subscriptions last) for full details about when your subscriptions may be ended without charge. How prices may increase We may increase the price of any of your TV subscription services by giving you at least 31 days notice in writing where possible. This includes during the minimum term subject to price protection. Please see Your contract for Republic of Ireland residential TV services condition 11 (Payments) for full details. Where you have received for no charge or paid an upfront fee for 12 or 18 months of PVR functionality, we will continue to enable the service at no extra cost after the 12 month period ends. Where you you have paid an upfront fee for 12 months of additional TV viewing we will continue to enable the service(s) at no extra cost after the 12 month period ends. If we introduce a further charge later for PVR functionality and/or additional TV viewing we will tell you what it is by giving you at least 31 days notice in writing. If you are not the bill payer you must tell the payer of any price increase notice we send you. How you ll be billed We will post your bill electronically to the message centre or elsewhere in My Sky, or if you have chosen to receive a paper bill, to your address, a reasonable time before payment is due (usually 14 days) _299302_E01_Sky_Q_ROI_Contracts.indd 7 15/11/ :53 A separate charge and separate terms and conditions apply if you choose to receive a paper bill. Details can be found in the section of this booklet Your contract for paper billing. One-off charges you owe us (including early termination charges and the non-return charge) will be charged directly to any credit or debit card which you have provided us with details of. We will give you reasonable notice before making the charge. Please tell us if you don t want us to use these card details for this purpose. How the terms of your contract may change We may change the terms of your contracts with us. Unless we are unable to do so for legal or regulatory reasons we will give you 31 days notice in writing of any change. Please see Your contract for Republic of Ireland residential TV services condition 14.4 (When you can end a TV service) for details about when your subscriptions may be ended without charge if we make such changes. How special offers affect your contract(s) If you take up a special offer, the terms and conditions of the relevant products and services will be varied to take account of the offer terms and conditions. How to get in touch with Sky Online, you can chat to one of our online advisors by visiting Contact us in My Sky. You can call us on Calls to and from Sky may be recorded or monitored for training and other purposes. You can write to us at Sky Ireland Limited, Fifth Floor, One Burlington Plaza, Burlington Road, Dublin 4. We are committed to providing you with the best possible products and services, but we understand that sometimes things do go wrong. If you have a complaint, please get in touch with us straight away using the details above (please mark any letter you send us for the attention of Customer Complaints ). If you d like to find out more about how we deal with your complaints and options for alternative dispute resolution, read our Complaints Code of Practice which you will find by visiting Complaints in My Sky. Alternative dispute resolution services for Sky Q customers are provided by an approved alternative dispute resolution entity (see the Complaints Code of Practice for details of our preferred alternative dispute resolution entity) or you can refer your dispute to the European Commission online dispute resolution platform _299302_E01_Sky_Q_ROI_Contracts.indd 8 15/11/ :53 Use of your information Please refer to the Sky Privacy and Cookies Notice (available at sky.com/privacy) for information about the use of your personal information by Sky Ireland Limited and its group companies. You can request a paper copy of the notice by calling us. The agreement for the loan of Sky Q boxes and the Sky Q hub This agreement is with Sky Ireland Limited (Sky). 1. Sky Q boxes, the Sky Q hub and any other equipment we designate as Sky-owned will remain the property of Sky or another company in the Sky group of companies at all times (unless agreed otherwise) and are loaned to you at no cost. Each item of equipment loaned to you from time to time is loaned equipment. Loaned equipment must not be taken outside the Republic of Ireland unless we tell you otherwise. 2. You are responsible for keeping loaned equipment in good condition and using it properly. Whilst Sky or another company in the Sky group of companies remains the owner, you agree to: (c) (d) (e) (f) (g) (h) Not misuse, neglect or damage the loaned equipment; Not tamper with or disassemble the loaned equipment or remove or obscure any labels or markings on the loaned equipment; Follow our reasonable instructions regarding the location and placement of loaned equipment; Allow us, our agents or another company in the Sky group of companies to make alternations to or replace the loaned equipment if reasonably required. Our agents or us may need reasonable access to your home to do this or we may need you to follow our reasonable instructions; Keep the loaned equipment in your home and under your control (for example, you may not sell or lend it to anyone or use it as security for a loan); Not dispose of the loaned equipment unless expressly authorised to do so by Sky; Take proper care at all times to prevent the loss or theft of the loaned equipment (we recommend you insure loaned equipment against loss, theft or damage for the full replacement value); and Allow us, our agents or another company in the Sky group of companies to update the software in the loaned equipment by sending signals to it. You must not tamper with the software in the loaned equipment or allow anyone else to do so 3. We or another company in the Sky group of companies will repair or replace the loaned equipment at no cost to you if it becomes faulty unless: You are responsible for the fault in which case charges for engineer servicing may apply; or We have requested that you return the loaned equipment to us and you have not done so in time. You will be responsible for faults to loaned equipment caused by: (c) (d) (e) Misuse or neglect of, or accidental or deliberate damage to the loaned equipment; Your failure to follow our reasonable instructions regarding the loaned equipment; Equipment which you own which has not been supplied by us; Tampering or disassembling the loaned equipment or the Sky dish without our consent; and/or You doing anything else which is likely to cause damage to the loaned equipment, unless this is done at our request or on our instruction _299302_E01_Sky_Q_ROI_Contracts.indd 9 15/11/ :53 4. You or Sky can give notice at any time requiring loaned equipment to be returned to Sky or another company in the Sky group of companies. We will only give notice where it is reasonable to do so and only where either the loaned equipment is no longer enabled to receive a paid subscription service from Sky (for example we ll notify you that Sky Q box(es) need to be returned if Your contract for Republic of Ireland residential TV services ends); or we are replacing the loaned equipment with other loaned equipment that offers similar or better functionality. Returns information including details of the loaned equipment to be returned (or collected by us at our discretion) and packaging and a pre-paid returns label (where applicable) will be included with our notice or will be sent to you after receipt by us of your notice (or after we have verified your account under condition 14 if required). You must return loaned equipment or allow us to
Advertisements
We Need Your Support
Thank you for visiting our website and your interest in our free products and services. We are nonprofit website to share and download documents. To the running of this website, we need your help to support us.

Thanks to everyone for your continued support.

No, Thanks